Category Archives: Middle management

How do you recover employees’ trust after the troubleshooter has gone?

Undoubtedly there are times when an organisation or function needs a shake-up. One approach is to bring in an outsider. Someone with no legacy loyalties, no history, no baggage, but with a clearly defined agenda: whether it be to deliver … Continue reading

Posted in Business Leadership, Corporate Communications, Culture, Employee Engagement, Middle management, People management / motivation | Tagged , , , , , , | Leave a comment

“You can’t run on empty…

…and that’s increasingly what employees are being asked to do.” Tony Schwartz – CEO of The Energy Project. When I read this statement in an HBR blog entitled “New research: How Employee Engagement Hits the Bottom Line”, it strongly resonated with … Continue reading

Posted in Employee Engagement, Feedback surveys, High performing companies, Middle management, People management / motivation | Tagged , , | Leave a comment

Do as you would be done by.

In my view there is no better (or simpler) rule of thumb when you find yourself in the unfortunate position of making a colleague redundant. So why is it that, so often, due process seems to assume more importance than … Continue reading

Posted in Authentic communication, Culture, Leadership Behaviours, Middle management, People management / motivation, Personal Values | Tagged , , | Leave a comment

On the speaker circuit

When reviewing some material I had produced while working at Deutsche Bank in preparation for a job interview, I found an article I had written about various profile-raising opportunities that the DB brand had opened up for me while I … Continue reading

Posted in Corporate Communications, Middle management, Social media, Success factors, Uncategorized | Leave a comment

Communicating in a Noisy World

“…because they understood that most of what was said, didn’t matter, and most of what mattered, couldn’t be said.” I heard this, or something very similar, in a drama that I caught quite by chance on radio 4.  I found … Continue reading

Posted in Authentic communication, Corporate Communications, Internal communications, Leadership Behaviours, Middle management, People management / motivation | Leave a comment

Who’s accountable for employee engagement?

My previous post about corporate values, Employee Value Propositions (EVPs) and employee engagement inevitably led me to ponder the question of accountability and my quest led me to an excellent research report produced by the Economist Intelligence Unit (EIU – … Continue reading

Posted in Business Leadership, Employee Engagement, EVP, Internal communications, Middle management, People management / motivation | 3 Comments

Overcoming the perennial block on effective message cascade

I’m talking about that mid management level in the organisation where, habitually, the cascade process breaks down as evidenced by employee surveys and the like. The big question is WHY do they get stuck at this point?  Is it: – … Continue reading

Posted in Change, Corporate Communications, Feedback surveys, Gen Y Gen Z, Internal communications, Middle management, Social media | Tagged | Leave a comment